Shipping Policy

Effective Date: August 16, 2026

Thank you for choosing Sanchai. We are committed to ensuring that your order reaches you safely and on time. Please review our shipping policy below for information about order processing, delivery timelines, and shipping-related issues.

1. Order Processing

• Orders are processed within 1–3 business days after payment is successfully received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, promotions, or periods of high order volume, processing may take slightly longer.

• Once your order has been shipped, you will receive shipping and tracking information where available.

2. Shipping & Delivery

We currently offer delivery across India.

Estimated delivery time is generally 3–7 business days after your order has been dispatched. Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote and hard-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Sanchai may offer promotional free-shipping or reduced-shipping offers. Any such offer will be subject to the terms specified at the time of purchase.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through the contact details provided during checkout.

You can use the tracking information to monitor the progress of your shipment. Please allow some time for tracking information to become active after dispatch.

5. Delayed Deliveries

While we aim to deliver all orders within the estimated timeframe, delivery delays can occasionally occur due to:

• Weather or natural events

• Courier or logistics disruptions

• Public holidays

• Incorrect or incomplete shipping information

• High order volumes

• Events outside our reasonable control

If your order is significantly delayed, please contact our customer support team with your order number so we can assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, phone number, or other information provided by the customer, additional shipping charges may apply for re-delivery.

Please contact us as soon as possible if you need to correct your shipping details after placing an order. We cannot guarantee that changes can be made once an order has been dispatched.

7. Damaged or Missing Packages

If your package arrives damaged, please contact Sanchai as soon as possible and, preferably, within 48 hours of delivery.

We may request photographs or other information to help us investigate the issue with the courier.

If your package appears to be lost or has not been delivered within the expected timeframe, please contact us with your order details so we can investigate the shipment.

8. Delivery Attempts

Our delivery partners may make multiple delivery attempts. Please ensure that someone is available to receive the package and that your contact information is correct.

If a package is returned to Sanchai because it could not be delivered, additional shipping charges may apply if you request re-shipment.

9. Changes to This Shipping Policy

Sanchai reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about your order or our Shipping Policy, please contact the Sanchai customer support team through the contact details provided on our website.

Sanchai — We’re committed to delivering your order with care.